Best Hotel Chatbots for Small Accommodations

Looking for the best hotel chatbot for your small hotel or vacation rental business? In today’s digital-first world, such tools as chatbots are necessary even for family-owned hotels and boutique accommodations. They provide instant, personalized service, answer guest questions, and even handle bookings without costing a fortune. In today’s post, we’ll take a look at some of the popular and widely used chatbot solutions that can help you boost direct bookings and streamline operations, becoming a wise investment for years to come.

Before we dive deeper into the world of chatbots, here are the top 3 solutions we recommend you try out.

Top 10 Chatbots in Hospitality Industry

Modern chatbots can be quite flexible and useful companions when it comes to automating communication with guests and enhancing the overall booking experience. These solutions can help with a lot of tasks, such as providing personalized room recommendations, answering frequently asked questions, and confirming or canceling reservations without your interaction. Many chatbots are available as part of property management systems, while others are standalone solutions. Today’s selection includes varied hotel chatbots as well as a look at their features and prices to help you choose what’s best for your hotel business.

HiJiffy

One of the first hotel chatbot options we’d like to mention is HiJiffy. Being an AI-powered solution for the hospitality industry, it allows streamlining guest communication and boosting direct bookings. Used by big and small hotels all over the world, this platform offers a booking assistant and a digital concierge as part of its features. Additionally, the software that HiJiffy provides comes with over 90 integrations to help you combine the app’s power with features of other solutions.

Key features:

• In-stay requests;
• Answering FAQs;
• Upselling;
• Satisfaction surveys;
• Team notifications.

Asksuite

The leading reservation agent platform, AskSuite, provides feature-rich chatbots in hospitality industry tailored for your hotel. It can help with bookings, FAQs, upselling, and guest communication. Like any modern hotel software, it comes equipped with integrations allowing you to work with potential guests via website chat, WhatsApp, Instagram, and Facebook. In addition to that, AskSuite offers an omnichannel inbox, which means getting rid of dozens of apps and browser tabs opened at once to monitor messages from your clients.

Key features:

• AI revenue & reservation agent;
• 6 supported communication channels;
• Human intervention support;
• Inbound reservation CRM;
• 5 integration categories.

Quicktext Velma

Quicktext Velma is an AI-powered virtual assistant built for the hospitality industry. It is designed to boost efficiency and direct sales by providing proper information at the right time. As a hotel chatbot software, it supports real-time conversations across web chat, WhatsApp, Messenger, and other channels. Velma is trained on over 35 million real hotel requests to provide appropriate multilingual responses and direct booking support.

Key features:

• Built-in CRM;
• Structured data manager;
• Multi-property search;
• Compatible with messengers and smart assistants;
• 38 supported languages.

Book Me Bob

Another notable chatbot for hotels is Book Me Bob. Built as a feature-rich solution for hoteliers, it is aimed at small and medium-sized accommodations. Like many popular hotel apps, it provides integrations allowing you to automate chats with upcoming guests via WhatsApp, website chat, Messenger, and other ways of online communication. Additionally, Book Me Bob chatbot is known for its fast response rates, which is extremely useful if you deal with an extensive number of guests.

Key features:

• Personalized responses;
• Digital guest book;
• Automated request routing;
• Informative insights and analytics.

Re:Guest

A conversational guest communication platform, Re:Guest unites CRM and AI functionality and provides a hotel chatbot (CR:IS) for small and medium hotels. Being fully customizable and relying on your hotel’s data, this platform can easily convert leads into guests and provide useful booking information, while also assisting you during sales and marketing, and not just guest communication. By retaining guest profiles and data, Re:Guest gives personalized responses through multichannel communication instead of using traditional communication techniques like booking forms. As a result, this frees your time on more crucial tasks.

Key features:

• 3 supported channels (WhatsApp, Email, Website messenger);
• Check-in & check-out assistant;
• Easy direct booking management;
• Post-stay reviews;
• Automatic newsletters.

Whistle

Next on our list of hotel reservation chatbot options is Whistle. Developed as a guest engagement platform, it offers diverse ways of staying connected to guest needs. One of the most prominent advantages this platform provides is its built-in chatbot. Powered by AI, it allows for engaging conversations, helping you provide automatic and timely responses without your involvement. As a part of the Cloudbeds platform, Whistle also provides various in-stay and post-stay features, aimed at ensuring the best experience for your guests.

Key features:

• Message automation;
• Unified inbox;
• Guest sentiment monitoring;
• TripAdvisor integration;
• Feedback submission through automated messages.

Crave

Unlike some previous mentions, Crave is a hotel chatbot platform that you can use to deliver polite and professional answers regarding anything your guests want to know about your hotel services. Tailor-made and configured for each hotel separately, Crave AI chatbot delivers an online assistant that is always available to deliver an informative experience to your potential guests. From booking questions to offering extra services your vacation rental provides, this chatbot platform can provide what’s necessary for each client, regardless of the device they use.

Key features:

• Easy to install chatbot;
• Instant video for connection with hotel staff;
• Secure payment support;
• Integrates with many hotel PMS and other software;
• Cross-platform support (Web, tablets, voice queries, text messages, etc).

Canary

If you are looking for something more comprehensive than just a chatbot for hotels, we recommend trying out Canary. This platform allows you to manage various core tasks of your hotel, providing diverse software solutions. As for guest communication, Canary AI automates webchat and guest messaging, allowing you to spend more time managing your hotel as a dedicated AI chatbot answers questions about bookings, services, or accommodations in any language you need. This not only increases direct bookings but also improves the guest experience before they even arrive at your hotel.

Key features:

• Automated guest engagement;
• AI Voice assistant to handle incoming calls and bookings;
• Integrations with major PMS and CRMs;
• Adaptable and always developing;
• 100+ languages supported.

Instabot

Instabot is one of the more versatile hotel chatbot software solutions, suitable for nearly any industry. Covering a variety of features and business tasks, this platform allows for easy bot creation and customization. Thanks to ready-made templates, you can launch bots quickly and create solutions that meet your hotel’s needs and your clients’ expectations. From seamless bookings to providing room rate information, you can set up Instabot to provide what you find necessary to your potential guests. However, this platform doesn’t provide strictly hospitality industry-oriented integrations, but Instabot’s support is always ready to help when you need it.

Key features:

• Intuitive bot builder
• Customizable UI
• Embedded media support
• Detailed bot analytics.

FloatChat

Another multipurpose chatbot solution we’d like to talk about is Floatchat. Powered by AI technologies, this software allows for proper and instant responses to your potential guests. As a 24/7 online solution, this bot is not only of great assistance to your clients. It also supports full customization and is brandable, allowing you to enhance the image of your hotel without being too complex. Reducing repetitive tasks and integrating with hotel software allows this chatbot to be a great addition to your website and provide professional and informative support to your clients.

Key features:

• A variety of bot templates;
• Chatbot builder;
• Dynamic chat responses;
• Dozens of integrations;
• Chat monitoring.

Automating Direct Bookings for Small Hotels with BNBForms

Without any doubt, the abovementioned hotel chatbots can assist your guests with making bookings or managing them. However, if you combine them with direct booking functionality for B&B hotels from specific solutions like BNBForms, you can increase the efficiency of your website.

BNBForms provides a simple and reliable way to offer direct bookings by using an embeddable widget, compatible with various platforms, from WordPress and HTML to Wix and Joomla. Aside from a ready-made booking form, you get a fully-featured accommodation management system and a booking engine, allowing you to add new room types, confirm and cancel bookings, send automated email notifications, and more. Thanks to its affordable price, BNBForms is perfect for small hotels and can easily replace more expensive solutions.

Key features:

• Built-in booking engine;
• Mobile-friendly booking widget;
• Channel manager functionality;
• Payment gateway support;
• Dynamic rates.

Conclusion

We hope this overview of the best hotel chatbot options helped you choose what’s fitting for your website. Whether you own a small hotel or a vacation rental business, rest assured that adding any of these tools will assist you with guest messaging automation, driving your sales, and letting you avoid any routine tasks. Chatbots are quite universal solutions, meaning that any industry can benefit from them, but it is especially true with the hotel business, which completely relies on communication with its potential guests. If you aren’t sure how to choose a proper chatbot, feel free to follow these tips:

• Define your goal and budget: Before choosing any chatbots in hospitality industry, it is recommended to define a list of features you need from a chatbot. Don’t forget about the budget; it’ll be easier to select the right solution once you know how much you can invest in getting it installed and working.
• Check for PMS with integrated chatbots: Most software options for hotels, for example, property management systems, also have integrated chatbot functionality and even AI-based features. Both of these can serve to inform your guests of their booking status changes or help with booking extra services, and answer frequently asked questions.
• Human handoff option: In many cases, human help is required, so we recommend ensuring that the chatbot of your choice can quickly escalate to live staff to provide more detailed and specific assistance.
• Multilingual support: If you deal with customers from all over the world, choosing a chatbot for hotels that supports multiple languages would be a smart move. Luckily, most, if not all, chatbot providers include popular languages as a part of their offered functionality.
• Extra features: Smart chatbots usually do more than just chat, so aim for something that will help your clients book and manage their reservations or answer questions about pricing and accommodation.