Rules & Cancellation Policy

Please note that we manage two separate properties, and each rental has its own set of policies.
– The first set of policies relate to Condo 1003 @ Infinity bay.
– The second set of policies relate to the Dolphin Villa @ Ocean One.
Kindly refer to the policy that corresponds to the specific property you are booking

BEACHFRONT CONDO 1003 @ INFINITY BAY SPA & BEACH RESORT

  1. Payment: A 50% Deposit is required at the time of the booking. You will have 48 hours to pay the deposit; otherwise, the timeslot will be released. The remaining 50% must be paid 14 days prior to check-in.
  2. Refund/Cancellation Policy:
    1. Greater than 30 days before arrival: Full refund (A 5% fee will be deducted to account for bank charges)
    2. 30-15 days before arrival: 50% of total booking refundable
    3. 14 days or less before arrival: Non-refundable
  3. Check-in and Check-out Times: Check-in is at 3PM, and check-out time is at 11:00AM. Please contact us if you need to make special arrangements.
  4. No Smoking: Smoking is prohibited inside the room.
  5. Pets Policy: Pets are not allowed.
  6. Lost or Damaged Items: The resort is not responsible for any lost or damaged personal items. Please use the in-room safe for valuables.
  7. Amenities & Resort Info:
    1. Parking: Complimentary for registered guests (please use designated areas).
    2. Wi-Fi: Free and provided at check-in.
    3. Restaurants: Multiple on-site options, including all-inclusive and daily buffets—please contact us for more information.
    4. Housekeeping: Provided daily.
    5. Towels & Linens: Help conserve water by reusing towels when possible.
    6. Environmental Conservation: Please turn off lights and electronics when not in use.

DOLPHIN VILLA @ OCEAN ONE

  1. Payment: 50% Deposit is required at the time of the booking. You will have 48 hours to pay the deposit; otherwise, the timeslot will be released. The remaining 50% will be paid to Ocean One at check-in.
  2. Refund/Cancellation Policy: Our cancellation policy adheres to Ocean One’s cancellation policy:
    1. For any cancellation, the original deposit will be retained as credit for future use (valid for 12 months from the original reservation date)
    2. Additionally, for any cancellation during the following windows, the cost of one night’s stay will charged:
      1. Low and High season: 14 days or less before the arrival date. (January 2 through December 20)
      2. Holiday season: 45 days or less before the arrival date. (December 20 – January 2)
    1. After this deduction, the remaining balance can still be used as credit for future stays. This credit can be applied during low, mid, or high seasons (at the corresponding rate) within the next 12 months. If you fail to check in (no-show), you will be charged in full of your reservation independently of the season.
  3. Check-in and Check-out Times: Check-in is at 3PM, and check-out time is at 12:00PM. Please contact us for special accommodations.
  4. No Smoking: Smoking is prohibited inside the villa.
  5. Pets Policy: Pets are not allowed.
  6. Lost or Damaged Items: The resort is not responsible for any lost or damaged personal items. Please use the in-room safe for valuables.
  7. Amenities & Resort Info:
    1. Paradise Beach Amenities Included in your Stay: As a guest of Ocean One, you will have full access to Paradise Beach amenities including their pool, fitness center, beach access including chairs and umbrellas, and kid’s playground.
    2. Parking: Complimentary for registered guests (please use designated areas).
    3. Wi-Fi: Wi-Fi is included within the villa and is available throughout the resort.
    4. Restaurants: On-site dining at Cayuco Beach Bar @ Paradise Beach Hotel. Breakfast Buffet through Paradise beach available at additional cost. Please inquire if interested.
    5. Housekeeping: Provided daily.
    6. Towels & Linens: Bath towels, Beach Towels, & Linens will be provided by Ocean One. Please help us conserve water by reusing towels when possible.
    7. Environmental Conservation: Please turn off lights and electronics when not in use.