We want every guest to enjoy a comfortable, safe, and stress-free stay. Please review the following house rules before your arrival. These rules apply to all Shellie Edwards Rentals properties unless otherwise noted in your reservation or property-specific instructions.
Check-In & Check-Out
Check-in is at 4:00 PM and check-out is at 10:00 AM.
During peak periods, we are generally unable to accommodate early check-ins or late check-outs because our housekeeping teams need the full time between reservations to properly prepare each property.
Please depart promptly by 10:00 AM on your scheduled departure date. Unauthorized late departures may be charged $20 for every 15 minutes past check-out time.
No Smoking or Vaping
Smoking or vaping of any kind is strictly prohibited inside our properties, including tobacco and marijuana.
Evidence of smoking, vaping, or a smoke odor inside the property may result in an additional $500 cleaning fee.
Pet Policy
Pets are permitted only when approved in advance for the specific property and any applicable pet fees have been paid.
Please do not bring an unapproved pet to the property.
Property Issues
If you discover something that is damaged, not working properly, or needs attention when you arrive, please contact us as soon as possible during your stay.
We want the opportunity to address concerns while you are there. Unfortunately, we cannot correct an issue that is not reported until after check-out.
Arrival & Departure Information
Please carefully review the check-in and check-out information sent to you before your stay.
Your messages contain important property-specific information, including access instructions and other details you may need during your stay. Reviewing this information before arrival can help make your check-in as smooth as possible.
Candles, Glitter & Other Items
For the protection of the property:
- Do not burn candles inside the home.
- Glitter and confetti are not permitted.
- Please keep paint, dyes, slime, sticky foods, and drinks away from furniture, beds, and bedding.
Accidents happen. If something is broken, stained, or damaged during your stay, please notify us promptly so we can determine the best way to address it. Charges may apply when additional cleaning, repair, or replacement is required.
Furniture
Please do not move large furniture or rearrange the furnishings in the property.
Furniture should remain in its original location at the end of your stay.
Lost or Damaged Personal Items
Shellie Edwards Rentals is not responsible for personal belongings that are lost, misplaced, or damaged during your stay.
Please keep valuables and personal belongings secure.
Emergency Procedures
In the event of an emergency requiring police, fire, or medical assistance, call 911 immediately.
Please familiarize yourself with the property and available exits after arrival.
Guest Conduct
Guests are expected to behave respectfully and courteously toward neighbors, other guests, property owners, staff, and the surrounding community.
Disruptive or inappropriate behavior that interferes with others or creates a safety concern may result in removal from the property without refund.
Lock Codes & Property Access
For your safety and the security of the property, please do not share your door code, access code, or other entry information with anyone who is not part of your reservation.
Payments
Payment is required according to the terms provided at the time of booking unless other arrangements have been approved in advance.
Reservations with unpaid balances may be subject to cancellation.
Cancellation & Refund Policy
Our current cancellation policy allows cancellation within 5 days before arrival. After that period, payments are non-refundable.
When approved, a credit may be applied toward a future stay with Shellie Edwards Rentals.
Environmental Conservation
Please help us conserve energy by turning off lights, televisions, and other electronic devices when they are not being used.
Minimum Rental Age
The primary renter must be at least 24 years old and is responsible for the reservation and the conduct of all guests staying at the property.
Questions or Concerns During Your Stay
If you have a question, concern, or problem with the property, please contact us during your stay.
We would much rather have the opportunity to help while you are there than learn about an issue after you have checked out.
Thank you for helping us care for our properties and provide a great experience for every guest.
We do truly appreciate our guests and want you to have the best experience possible but also protest our owners property and importance of the time of our housekeeping teams.
Thank you,
Management