By completing a direct booking with Barrelled Wines Raglan, you agree to the following terms.
- Booking and Payment: Full payment is required when booking. The person making the booking must be at least 18 years old and is responsible for all guests included in the reservation.
- Guest Numbers: Only guests included in the booking may stay at or use the accommodation. The stated maximum occupancy must not be exceeded. Parties, events and unregistered visitors are not permitted.
- Check-in and Check-out: Check-in is from 3:00 pm, and check-out is by 10:00 am.
- Cancellations and Refunds: Cancellations made more than 30 days before arrival will receive a full refund, less the actual non-refundable payment-processing fees. Cancellations made within 30 days of arrival are non-refundable. Date changes are treated as a cancellation and rebooking and cannot be made within 30 days of the original arrival date.
- Unforeseen Circumstances and Travel Insurance: We cannot provide refunds or credits within 30 days of arrival for illness, weather, travel disruption or other unforeseen circumstances. We strongly recommend obtaining travel insurance when booking. This does not affect any rights required by New Zealand law.
- Cancellation by Us: In exceptional circumstances, we may cancel a confirmed direct booking within 48 hours after it is made where a calendar, availability, pricing, administrative or technical error has occurred; the accommodation has been double-booked; the booking does not comply with our booking conditions; the booking creates a reasonable safety, property, legal or operational concern; or the guest has previously breached our conditions or has been advised that we cannot accept further bookings from them. We may also cancel if the accommodation later becomes unavailable because of serious damage, safety concerns, legal restrictions or circumstances outside our control. If we cancel a booking, all amounts paid will be refunded to the original payment method.
- Quiet Hours and Conduct: Quiet hours are from 9:30 pm to 6:00 am. Guests must not cause unreasonable noise, disturbance or nuisance. Illegal, unsafe or threatening behaviour is not permitted.
- Smoking and Vaping: Smoking and vaping are not permitted inside the accommodation.
- Pets: Pets are only permitted when included in the booking or approved before arrival. The person making the booking is responsible for any damage or additional cleaning caused by a pet.
- Parking and Vehicle Charging: Complimentary parking is available in the designated parking areas. Electric vehicles and other high-load equipment must not be connected to the property’s electricity supply without our prior approval.
- Water and Wastewater: The property relies on rainwater tanks and private wastewater systems. Please conserve water and do not put food, oils, coffee grounds, wipes, sanitary products or other unsuitable materials down toilets, sinks or drains.
- Spa, Sauna and Alcohol: The spa, sauna and other facilities must be used responsibly and in accordance with the instructions provided. Glassware is not permitted around the spa or sauna. Alcohol-related experiences are available only to guests aged 18 years or older. Identification may be required, and alcohol will not be supplied to anyone who is intoxicated.
- Damage and Cleaning: Please tell us promptly about any damage or breakages. The person making the booking is responsible for the reasonable cost of damage, missing items or cleaning substantially beyond normal use.
- Problems During Your Stay: Please notify us promptly of any problem during your stay so that we have an opportunity to investigate and address it.
- Privacy and Consumer Rights: Personal information is collected and used to administer bookings, process payments and communicate with guests in accordance with the Privacy Act 2020. Nothing in these terms limits any rights that cannot legally be excluded under New Zealand law.