Please call 907-539-1978 or e-mail [email protected] for any questions.
In additional to federal, state, and local laws the following rules and regulations must be followed;
1. RENTAL. The rental rate for the Rental Property is based on the maximum occupancy for the specific cottage that is being rented. Guest acknowledges that the number of persons at the property during any given time will NOT exceed the maximum occupancy for the cottage being rented. In the event that the maximum occupancy is exceeded, Guests will be assessed an additional minimum charge of $250.00 per person and will be required to vacate the property with NO REFUND GIVEN.
2. DAMAGE If any damages occur additional charges will be applied to the credit card on file and written documentation will be sent to the guest (s) of record. ALL ACCIDENTAL DAMAGE MUST BE REPORTED TO FRIENDS BY THE OCEAN LLC MANAGEMENT BEFORE GUEST(S) DEPARTURE.
3. NO AMPLIFIED MUSIC AT ANYTIME, DAY OR NIGHT Music must remain in your cottage only! If your fellow guest can hear it, it’s too loud. QUIET TIME – 10:00pm to 7:00am Please remain at your cottage during Quiet time hours. Quiet time means NO radios/music, NO loud amplified sounds, NO shouting or yelling. Please keep voices to a whisper and be respectful to other guests and our surrounding neighbors. Periodic patrols are conducted day and night.
4. KEEP OFF PRIVATE PROPERTY that surrounds Friends By The Ocean property. Please respect our neighbors and the environment. Remain on our marked trails. Ask management regarding property boundaries.
5. CHECK-IN/CHECK-OUT TIMES. Guests may check-in between 3:00 p.m. – 9:00 p.m. on Guest’s arrival date, and the Guest shall check-out no later than 11:00 a.m. on the Guest’s departure date. FRIENDS BY THE OCEAN LLC reserves the right to change the check-in time and the
check-out time, in which case(s) Guests shall be given twenty-four (24) hour notice of said change. UPON ARRIVAL. Your cottage was set up and inspected prior to your arrival by one of our property managers, however should you notice any damages or issues with the cottage please notify our office immediately (within 2 to 3 hours). If you are arriving after hours please leave a detailed message of the damages on our office number. Please understand that all efforts will be made to solve the issue in a timely manner. However, it may not be possible to make repairs quickly, especially on holidays, weekends or after regular business hours. CHECK OUT TIME. Check-out time is 11:00 am. The cleaning staff will arrive to clean the rental property at 11:00am. Accordingly, for each half (1/2) hour guest is late checking-out, guest will be charged $25.00.
Please do the following before departing.
– Leave all used towels and beds unmade, including sofa sleepers and futons. Furniture is not to be moved, including outdoor furniture. This can scratch the floors; flooring is very soft and easily scratched. Charges for moved furniture will be assessed and charged to guest.
– All lights, fans, and small appliances should be turned off (i.e. coffee pots, toasters, blenders). DO NOT unplug major appliances such as the fridge or oven.
– All garbage must be bagged and removed from inside the rental property and placed
in the outside container(s). If the garbage exceeds the container(s) provided, it is the guests responsibility to discard. If any excess garbage is left at the cottage or scattered about the property, guest will be charged a minimum of $50.00 for clean up. If a guest has any excess garbage please dispose of it in the dumpster at our office when you check out.
– Security of our properties is a top priority. All locks on doors (including dead bolts)
and windows MUST be locked anytime you leave the rental property, and especially upon your departure. If any door locks (including dead bolts) or window locks are found unlocked or open after your departure and the rental property is compromised, you will be held responsible. We appreciate you helping us keep the properties safe.
6. SMOKING/NON-SMOKING. All properties are non-smoking. In the event smoking occurs in the cottage, you shall be assessed a minimum charge of $500.00.
7. RESCHEDULING THE RESERVATION. Guests may reschedule the Reservation at any time up to ten days (10) days prior to Guest’s arrival (based on a check –in time of 3:00 pm), and Guest shall be charged a rescheduling fee of one hundred dollars ($100.00). HOWEVER, NO CHANGES may be made to the reservation within 10 days of check-in. In the event Guest reschedules the reservation, Guest shall have up to twelve (12) months from the original arrival date to reschedule their stay based on availability. Guest hereby acknowledges that the
rescheduled reservation shall be considered a credit and is subject to the nightly minimum rate at the time Guest would like to reschedule. Said credit shall be held by FRIENDS BY THE OCEAN LLC and forfeited by Guest if not used within said one (1) year.
8. CANCELLATIONS. If the reservation is canceled by Guest at any time prior to fourteen (14) days of arrival date, then said Guest shall be charged a $100.00 cancellation fee. If the reservation is canceled by guests between fourteen (13) days and seventy-two (72) hours of arrival date (based on a check-in time of 3:00 pm), guests shall be charged an amount equal to half of the rental rate. If the reservation is canceled with seventy-two (72) and 2 hours of Guest’s arrival or Guest is a “no show”, guest shall be charged the entire rental amount to be charged to Guest as set forth herein, Guest shall be assessed the balance. If a guest requests a cancellation with the option to reschedule then the guest shall have 1 year from the original reservation arrival date to reschedule. Guest understands that FRIENDS BY THE OCEAN LLC shall hold monies paid as a credit only and refunds are not possible. Guests can only cancel to reschedule one time per reservation with no refund.
9. PAYMENT/REFUNDS. Guest shall pay at least one half (½ ) of the total reservation fee at time of booking, and the remaining half (½) will be charged to the same card the morning of check in. We will not accept any other person’s credit card other than the reservation holder. The reservation holder shall sign this Rental Agreement and be fully responsible for the reservation and the property they have rented. The reservation holder is responsible for making the payment on a card held in their name. If someone else’s card is used to pay the remaining balance then that person must be over 25 years of age and also sign the Rental Agreement as well as sign an authorization form and be assessed a $25.00 processing fee per credit card used. Guest hereby agrees and acknowledges that Guest shall NOT be entitled to a refund in the event guest departs before the end of the reservation or in the event guest arrives late or does not arrive for the reservation. Guest further hereby agrees and acknowledges that there will be no refund nor relocation in the event the guest is disappointed with the rental property. Furthermore, there shall be no refund or compensation for the occurrence of any and all events out of the control of FRIENDS BY THE OCEAN LLC, including but not limited to, natural disasters, weather conditions, power outages, water outages, mechanical failure of appliances and electronics.. Furthermore, guest shall not be entitled to a refund in the event guest is required to vacate the rental property due to a violation of local, state or federal law or the policies of FRIENDS BY THE OCEAN LLC.
10. DAMAGES. Guest shall be solely responsible for any property damage, accident or injury to any person or loss sustained by any person, including loss of money, jewelry and other items of personal property, arising out of or in any way related to Guest’s use of the rental property Guest shall inspect and be familiar with proper use and application of such items prior to using them. Guest hereby agrees to indemnify and hold FRIENDS BY THE OCEAN LLC and/or the owner of the rental property harmless from any and all claims including those of third parties, arising out of or in any way related to Guest’s use of the rental property or the items of personal property provided therein.
11. SPEED LIMIT in the property is 10 M.P.H. For the safety of all, please comply with speed limits. Vehicles and people share the same roads to get from one place to another.
12. AGENCY DISCLOSURE. FRIENDS BY THE OCEAN LLC serves as the agent of the owner of the rental property. FRIENDS BY THE OCEAN LLC shall represent and act at all time in the best interests of the owner of the rental property. Furthermore, FRIENDS BY THE OCEAN LLC reserves the right for random inspections to insure that all policies and procedures are followed. All information provided by FRIENDS BY THE OCEAN LLC regarding the rental property has been provided by the owner of the rental property and is believed to be accurate, but cannot be guaranteed. Guest acknowledges that the owner of the rental property may remove the rental property from the rental program with FRIENDS BY THE OCEAN LLC. Guest further understands that availability of the rental property cannot be guaranteed, and FRIENDS BY THE OCEAN LLC may find it necessary to move Guest to a comparable rental property.
13. AVAILABILITY. If a property becomes unavailable prior to occupancy outside of Manager’s control or prior knowledge due to termination from the rental program, major mechanical failure, loss of utility, Manager shall have the right to move the Guest to a different property this is comparable to the originally reserved property. If no comparable property is available Manger can offer to reschedule to another date, or issue a credit towards another rental property in the same amount that the Guest had already paid. If there are not any options from said FRIENDS BY THE OCEAN LLC, then a full refund to Guest shall be issued without penalty. Any refund due to this shall only be as much as the original amount paid by Guest. In the event this happens, no other claims can be made by Guest at any time, present or in the future. Manager shall have the sole right to move Guest to another property as long as it accommodates the number of Guests on the Rental Agreement.
14. INDEMNIFICATION and HOLD HARMLESS. Guest(s) agrees to indemnify and hold harmless the Owner(s) and Manager(s) for any liabilities, theft, damage, cost and/or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property. This is including, but not limited to, any claim or liability for personal injury and/or damage and/or theft of property which is made, incurred and/or sustained by Guest(s). The Terms “Owner(s)” and “Manager(s)”, as used in this Agreement, shall include their heirs, successors in interest, assigns, employees, managers and representatives where the context requires or permits. The terms “Guest(s),” “Licensee of Guest(s),” as used in this agreement, shall include Guest(s) heirs, successors, assigns, Guest(s), invitees, representatives and any other persons allowed under this agreement to be at the rental property, where the context requires or permits.
15. CAMPFIRES are prohibited on the property. Campfires are allowed on the beach and must be modest in size, kept under control at all times. Campfires must never be left unattended and must be extinguished before leaving or retiring.
16. USE OF RENTAL PROPERTY. Guests shall occupy and use the rental property in a manner that shall not disturb or offend neighbors of the rental property. The use of firearms or fireworks is strictly prohibited unless written approval from FRIENDS BY THE OCEAN LLC management has been granted, and any violators of this provision shall be asked to vacate the rental property immediately with NO refund. Weddings and other events are not permitted at rental properties unless written approval from FRIENDS BY THE OCEAN LLC management has been granted.. In the event law enforcement is dispatched to rental property then guest(s) hereby acknowledges that they shall be asked to vacate the rental property with NO discounts or refund due them. INTERNET. Internet service is provided at all rental properties; however, the speed of the service is not guaranteed. The password for said service will be given upon arrival. Please note that all internet services are not secured. Guest hereby also understands that said internet service is subject to use, copying, and/or distribution of copyrighted material and is illegal. Should guests be found illegally using, downloading, copying, and/or distributing copyrighted material over the network then guests shall be subject to any and all actions imposed by service provider for copyright infringement cost.
17. ALCOHOLIC BEVERAGES at your site or designated areas only.
18. GARBAGE REMOVAL. All garbage must be bagged and removed from inside of the rental property. The rental property has an outdoor container(s) for Guests to use to dispose of garbage. If the garbage generated during Guest’s stay exceeds the amount that will fit in these containers, Guest shall be responsible for disposing of the excess garbage. Guests may use the dumpster located at FRIENDS BY THE OCEAN LLC management without any charge. Guest acknowledge that leaving garbage outside the designated container(s) may attract unwanted animals. In the event Guest leaves garbage outside of the designated containers, and any clean-up is necessary, Guest shall be assessed a minimum clean-up fee of $50.00. In the event the outdoor container(s) are filled upon Guest’s arrival, Guest shall contact FRIENDS BY THE OCEAN LLC immediately.
19. REPAIRS. Guest hereby agrees that FRIENDS BY THE OCEAN LLC or its agents may enter the rental property for the purpose of making necessary repairs and/or maintenance in and around the rental property. Furthermore, FRIENDS BY THE OCEAN LLC does not guarantee against mechanical failures that may occur in the heating, air conditioning, electronics, or any other appliances. In the event an appliance or system is inoperative, Guest shall contact FRIENDS BY THE OCEAN LLC and they shall make every effort to have the repairs made quickly and efficiently. Should a repairperson make a service call and find that the equipment is in working order and the issue is due to Guest’s oversight or neglect, the charge for the service call shall be the responsibility of Guest.
20. DOGS/PETS. Pets are PROHIBITED on the property.
21. LOST AND FOUND. FRIENDS BY THE OCEAN LLC shall not be responsible for any personal belongings that are lost, stolen, or left behind by guests or any member of Guest’s party.
22. AGE REQUIREMENT. Guests are at least twenty-five (25) years of age and acknowledge that they may be asked to provide proof of age. Guest is responsible for all other Guests and visitors of the rental property during the reservation. If the Guest is not twenty-five (25) years or older, FRIENDS BY THE OCEAN LLC reserves the right to terminate the reservation without a refund. Any person whose conduct is offensive to other guests, security, or management, will be required to leave.
- Items: The hotel is not responsible for any lost or damaged personal items. Please use the in-room safe for valuables.
- Housekeeping: Daily housekeeping is provided. If you do not wish to be disturbed, please place the “Do Not Disturb” sign on your door.
- Towels and Linens: Please help us conserve water by reusing towels when possible. Linen change will be done every [insert number] days or upon request.
- Pool and Fitness Center: Operating hours for the pool and fitness center are [insert time]. Please follow posted rules for usage.
- Parking: Complimentary parking is provided for registered guests. Please park in designated areas.
- Wi-Fi: Free Wi-Fi is available throughout the hotel. Please obtain the password at the front desk.
- Emergency Procedures: Familiarize yourself with the emergency exit routes and procedures. In case of emergency, dial [insert emergency number].
- Conduct: Guests are expected to conduct themselves in a respectful and courteous manner. Any disruptive behavior may result in eviction without refund.
- Room Key Cards: Do not share your room key card with others. Lost key cards can be reported to the front desk immediately.
- Feedback: We value your feedback. Please share your comments or concerns with the front desk so that we can improve our services.
- Payment: Payment is required at check-in. We accept [insert accepted payment methods].
- Refund Policy: Refunds for cancellations made [insert number] days prior to the reservation date will be provided. Cancellations made after this period may be subject to a cancellation fee.
- Environmental Conservation: Help us conserve energy by turning off lights and electronic devices when not in use.