These terms and conditions (the contract) set out the agreements and obligations, of which, when a deposit has been made, you are bound to book a stay with Loxley Park Lodges. If you think Loxley Park Lodges has made an error, notify us immediately.
Deposits
Upon booking, a deposit of £100 of the total booking will be required. If you book within 6 weeks of your stay, then the full balance will be required. All payments are non-refundable.
Payments – Balance
The remainder of the total balance must be paid in full 6 weeks before arrival. Failure to make the final payment before this date will result in the booking being cancelled and any deposit payments made will not be refunded.
Signatory
The signatory to this booking form (whether it is the guest or his/her duty-appointed representative) will be responsible for meeting all obligations hereunder on behalf of their guests.
Cancellations
Once the booking has been confirmed, any deposits paid are non-refundable. If full payment has been made 6 weeks before arrival, if the lodge can get re-let 50% of the total balance will be refunded. If we are unable to relet the lodge, no refund will be payable.
There is an option to reschedule your stay at the discretion of Loxley Park Lodges.
Loxley Park Lodges strongly recommends that insurance be taken out against cancellation.
Numbers in your party
The total number of your party must not exceed the capacity of the accommodation as advertised by us or exceed the capacity declared upon booking without prior arrangement.
Children
Unfortunately, we do not allow children at Loxley Park Lodges.
Your Stay
In the following circumstances, Loxley Park Lodges will be entitled to prohibit members of your party from staying on-site without obligation to refund the price or to pay any losses or costs suffered as a direct or indirect result.
- If a member of your party is acting in an unsafe or irresponsible manner.
- If Loxley Park Lodges or the estate has reasonable grounds that a member of your party is under the influence of drink or drugs.
- If a member of your party is likely to cause property damage.
- If a member of your party acts in a verbal or physically threatening manner to any representative of Loxley Park Lodges.
- If any illegal activity is being conducted on the premises.
- Or any reason we deem unreasonable.
Health and Safety
- Guests should comply with all instructions given by Loxley Park Lodges
- Grounds at Loxley Park Lodges can be used at guests’ own risk.
Kitchen
- Equipment is used at the guests’ own risk.
- All equipment should be examined before use for faults. If equipment is found to be faulty, do not use it and report it to a member of the Loxley Park Lodges team.
- If alcohol is consumed on the premises this is done completely at the guest’s own risk.
Security Deposits
You will be asked for an additional £50 security deposit. This is payable before your arrival and will be returned to you after departure, provided your accommodation is undamaged, clean and tidy.
Breakages or Damage to Accommodation
The Client is bound to reimburse Loxley Park Lodges for damage caused in the accommodation or its contents during the hire period. A security deposit may not be refunded to accommodate for replacement, repair or extra cleaning costs.
Please let us know as soon as possible in the event of any breakages or damages before you check out of the property.
If you lose keys belonging to Loxley Park Lodges, you will incur a replacement charge of £38.00 per key.
Hot Tubs & Fire Pits
- Do not enter the Hot tubes without reading the safety notice and disclaimer below.
- Please make sure you are dry before entering the Lodge from using the Hot tub
- Please adhere to all Hot Tub rules stated outside by the hot tub.
- Please only use the towels provided for the Hot Tub
- Do not sit on the furniture in damp clothing/towels.
- Please only use plastic glasses in the Hot Tub area.
- Please leave all wet hot tub towels (blue and white striped) in the basket provided
HOT TUB SAFETY NOTES AND DISCLAIMER
THIS DOCUMENT MUST BE READ BEFORE YOU MAKE USE OF THE HOT TUB
- Always keep the hot tub covered and the cover straps secured when not in use. This will conserve energy and prevent any person/animal or debris from falling into the tub.
- Please, where applicable, put hair up in a ponytail to avoid getting it caught in the filter or drain.
- Ensure the hot tub is at the appropriate temperature, considering the people using it. The hot tub is pre-set at 38 degrees centigrade, just above body temperature. The water temperature should never be above this, as this could lead to the body overheating.
- Avoid drinking alcohol or using drugs in the hot tub. The hot water will amplify and speed up the effects of any alcohol or drugs. Alcohol makes you drowsy and falling asleep in hot water can be very dangerous. In addition to the risk of drowning, your body cannot regulate its temperature as well as when you are asleep, which can lead to severe overheating.
- Never use electrical devices (including phones, radios, TVs, or any other corded devices) in or near the hot tub.
- Always shower, preferably with swimwear on, before entering the hot tub to remove any washing powder, lotions, etc. – people wearing fake tans must not use the hot tub – always shower after using the hot tub to remove chlorine, etc.
- Be cautious when using the hot tub during the winter. If the temperature outside the hot tub is below freezing, water splashed over the edge can quickly freeze into slippery ice. Always be careful when exiting.
- Do not use the spa after a heavy meal
- Do not exceed 15 minutes of immersion in the hot tub at a time.
- Please remove all jewellery before entering the hot tubs – Loxley Park Lodges cannot be held responsible for any damage.
WARNINGS
- Pregnant women should avoid submerging their stomachs in a hot tub, as the temperature is far too hot for the foetus. Seek medical advice before entering the hot tub
- If you have heart disease, high blood pressure, diabetes, cancer, respiratory disease or are immunosuppressed, you should seek medical advice before using a hot tub.
- As with swimming pools, immediately exit and seek shelter if you see lightning or during any other kind of adverse weather.
- THIS HOT TUB IS TREATED WITH CHEMICALS, AS A NORMAL SWIMMING POOL WOULD BE; THEREFORE, IF YOU ARE ALLERGIC TO ANY CHLORINE, YOU SHOULD NOT USE THIS HOT TUB. THE OWNER RESERVES THE RIGHT TO TEST THE WATER AT ANY TIME AND ADDRESS ANY SAFETY ISSUES WITH THE WATER QUALITY. We accept no responsibility for any reactions or illnesses you might experience after using this hot tub.
- Any direct damage caused to this hot tub by anyone should be reported to the owners immediately and will be charged.
BY READING THIS DISCLAIMER, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS
Smoking
Smoking is strictly forbidden in any area at Loxley Park Lodges. This includes e-cigarettes. If smoking is detected, a charge may be made to cover the extra cleaning service required to eliminate any smells/damage/mess discovered.
Rights of Entry
Loxley Park Lodges reserve the right to enter accommodation at all times for inspection purposes, to carry out any necessary repairs/maintenance, or in the case of an emergency.
The Hot Tubs will be serviced Daily during your stay between 8am – 10am.
Wi-Fi and Appropriate Usage Policy
The internet access provided is intended for general use, such as access to the World Wide Web, email, messaging, social media, and light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, or extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Force Majeure
Circumstances amounting to “force majeure” include any event we could not foresee or avoid, even with all due care. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, explosion, flood, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the Owners control.
Liability
Except in the case of liability for death or personal injury caused by Loxley Park Lodges (LPL) proven negligence, Loxley Park Lodges will not be liable for any personal injury losses or damage suffered by you or your possessions for whatever reason which may have occurred in the course of, or as a result of, the day(s).
To avoid doubt, Loxley Park Lodges’ liability for personal injury, death, fraud or fraudulent misrepresentation shall not be excluded. However, LPL shall not be liable in contract or tort for any loss, damage, or legal fees as a result of any failure in the performance of the contract by you, injury or damage suffered by you or any third party, any loss resulting from the contract with LPL (including but without limitation where LPL falls into insolvency, administration or a petition for winding up or bankruptcy is present against LPL owners the result of which may be that any payments made by you hereunder are unrecoverable) or any unusual or unforeseeable circumstances beyond LPL’s control.
LPL liability, except in circumstances involving death, personal injury, fraud or fraudulent misrepresentation, is limited to £10 million. Your function is entirely at your risk. The security of equipment, vehicles and other possessions is entirely the responsibility of the owner’s risk. LPL cannot accept any responsibility for the loss or damage caused. Please park in the car parks provided.
Complaints Procedure
If a Guest has a complaint, it should be submitted to the Coordinator(s) responsible for the property’s management and maintenance at the earliest opportunity. No complaints can be accepted unless notified immediately and during the rental period, the coordinator(s) should be given an opportunity to make good the reason for the complaint. To make a complaint, please email – [email protected]
Law
Relevant United Kingdom law will apply to this contract.
These terms
These terms constitute the whole of the agreement between the parties (unless varied in writing) and by your signature hereto and payment of the deposit referred to in paragraph four above shall constitute acceptance on behalf of the event, it being the signatory’s responsibility to make other members of their party aware of these terms.
Medical Concerns
We have a complete first aid kit located in each lodge. If you have any specific medical requirements, you must inform us when booking. During the evening/night, if there is an emergency, you should call 111 or 999. For specific questions, please contact us.
Privacy Policy
This page informs website visitors of our policies for collecting, using, and disclosing Personal Information.
If you choose to access and use our service, you agree to the collecting and use of the information as detailed within this policy. The personal information that we collect is used to provide and improve our service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy are the same as detailed in our Terms and Conditions above unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
Whenever you visit our website, we collect information your browser sends us called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Please note that when you use the Loxley Park Lodges website, several cookies are copied onto your computer or device. A ‘cookie’ is a small text file that holds some website settings and is not used to track you in any way. It helps manage your session on the site and is automatically removed soon after you leave.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to block all cookies, parts of the Consall Valley website may not work correctly.
Google Analytics
Consall Valley uses Google Analytics (which uses cookies), as a web analytics service provided by Google, Inc (Google), to analyse the use of our website.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Google will store this information. For more information see Google’s privacy policy and details of Google Analytics.
Details on how to opt out of being tracked by Google Analytics can be found here.
Service Providers
We may employ third-party companies and individuals for the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obliged not to disclose or use the information for any other purpose.
Security
We value your trust in providing us with your personal information and strive to use commercially acceptable means of protecting it. All systems and software we use to provide our service, to the best of our knowledge, are GDPR compliant. More information can be found in our GDPR policy below.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Consall Valley. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after posting.
Contact Us
If you have any questions or suggestions about our Privacy Policy, please contact us.
Data & Protection
You agree that Loxley Park Lodges shall be entitled to use your details and those members of your party in connection with the organising of your event/stay. Loxley Park Lodges will not pass these details to third parties other than as necessary to arrange your event, but this may involve a credit reference check, public authorities such as customs/ immigration if required by them, or as required by law. However, We will not pass any information onto anyone not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us, such as details of any disabilities or dietary/ religious requirements. We cannot provide your booking if we cannot pass the information on to the relevant suppliers. In making this booking, you consent to this information being passed on to the relevant person. The owner or the supplier’s use of your information is subject to their policy and is their responsibility. Loxley Park Lodges may use the details to notify you of events if they think these could be of interest to you. If at any time you want to be removed from Loxley Park Lodges’s database, please contact us directly at Loxley Park Lodges.
GDPR Policy
Loxley Park Lodges will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you, which does not include any special types of information or location-based information. This does, however include your name, postal address, email and phone number.
Why do we need your data?
There is a legitimate interest in knowing your basic personal data (name, phone number, email/postal address) in order to provide you with our services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What do we do with your data?
All the personal data we process is processed by our staff in the UK however, for the purposes of IT hosting and maintenance, this information can be located on servers within the European Union as well as in other countries around the world that are GDPR compliant. No third parties have access to your personal data unless the law allows them to do so. We have a data protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be obtained by emailing [email protected]
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years, after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What we would also like to do with your data?
At the moment, we do not take part in any email marketing. However, we would like to use your name and email address to inform you of our future development and similar services. This information is not shared with third purposes and you can unsubscribe at any time via phone or by emailing [email protected]
If you signed up via our opt-in form, you can update your preferences from the original email.
What are your rights?
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated at [email protected]
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office ico.org.uk